BTX PRODUCT WARRANTY POLICY

The BTX Electroporation Generators and High Throughput Plate Handlers are guaranteed to be free of defects for a period of two years from the time of delivery.  Electrodes, chambers and accessories are warranted for a period of 90 days.  If any defects covered by this warranty appear within the above period, Harvard Apparatus shall have the option of repairing or replacing the equipment at their expense.  Such repair or replacement shall be the customer’s exclusive remedy for breach of warranty or for negligence.

This warranty does not extend to any instrumentation which has been (a) subjected to misuse, neglect, accident or abuse, (b) repaired or altered by anyone other than Harvard Apparatus without Harvard Apparatus’ express and prior approval, (c) used in violation of instructions furnished by the BTX division of Harvard Apparatus.

Failure to use the Enhancer 3000 High Voltage probe to connect a BTX Generator to an external digital oscilloscope for monitoring will result in voiding your warranty; connecting directly to the external monitoring equipment or modified monitoring setup will damage the Generator.

Harvard Apparatus shall not be liable for any special or consequential damages or for loss, damage or expense (whether or not caused by or resulting from Harvard Apparatus’ negligence) directly or indirectly arising from use of the instrumentation sold hereunder either separately or in combination with any other equipment or from any other cause.

The above warranty shall be in lieu of and excludes all other expressed or implied warranties or merchantability, fitness, or otherwise.  Without limiting the generality of the foregoing, Harvard Apparatus shall not be liable for any claims of any kind whatsoever, as to the equipment delivered or for non-delivery of equipment, and whether or not based on negligence.

Any malfunction not caused by operator abuse will be corrected at no charge for parts and labor by Harvard Apparatus.  The customer is responsible for costs associated with shipping the unit to and from Harvard Apparatus. All service under the warranty will be made at the Harvard Apparatus Holliston, MA facilities.

Warranty is void if the instrument is changed in any way from its original factory design or if repairs are attempted without written authorization by Harvard Apparatus.

Warranty is void if parts, connections or electroporation chambers not manufactured by Harvard Apparatus are used with a Harvard Apparatus instrument. 

NOTE: UNDER NO CONDITIONS SHOULD THE INSTRUMENT OR ACCESSORIES BE RETURNED WITHOUT PRIOR APPROVAL AND A RETURN MATERIALS AUTHORIZATION (RMA) NUMBER FROM HARVARD APPARATUS.